Cancellations, returns & replacements

  1. What is your Return Policy
  2. You can return any product that you have received as long as

– customer invoice

– all its original packaging and accessories, including the box, manufacturer’s packaging if any, dustbags, warranty cards, authenticity labels and all other items originally included with the product(s) delivered.

– and is unused / original condition

  1. You need to make sure that

– Damaged/Defective/Wrong Product: You must notify us of any defects in the product or incorrectly shipped at the time of delivery or within 48 hours of receipt of the product.

– Any Other Returns: You must inform us of your intention to return the item to us (within 5 days, including weekends) and of delivery of the product

  1. I received a defective item from Fashion Trendz. How do I get it replaced? OR I received an incorrect order. What can I do?
  2. You notify us of any defects in the product or incorrectly shipped at the time of delivery or within 48 hours of receipt of the product. You can either email our Customer Service team at support@fashiontrendz.biz or call us on +91-000-0000000 /+91-000-0000000
  3. You book a shipping pickup with us, and ensure that the product is picked up from your premise by our courier within 15 days

To book a shipping pickup, you have to schedule a courier pickup with our customer support team who will in turn arrange a suitable time with our courier partner. Please note that if you have agreed a time for pick up, and the courier fails to find you at the address, there will be a Rs 100 charge payable by you at the time of delivery of the replacement . Each time that you are not there, there is a Rs 100 charge (why – thats what it costs us to bring your stuff back)

  1. The product is returned to us with

– customer invoice

– all its original packaging and accessories, including the box, manufacturer’s packaging if any, dustbags, warranty cards, authenticity labels and all other items originally included with the product(s) delivered.

– and is unused condition

As soon as we have received the product, we will ship you the replacement, with no additional cost to you. You will receive an email when a replacement has been shipped out

  1. In the event that a replacement is not available in stock, we will offer you a credit or a full cash refund.
  2. In the event that a replacement is available in stock, and you do not want a replacement, we will offer you a full refund either via the card you used to pay us, or in the case of a CoD payment, by a cheque
  3. If the product received back by us does not meet the 3 specifications above, then the product can neither be replaced, nor can a refund be provided. If you still wish to get the same product back, we will be happy to do so, as long as you are ok to bear the shipping expenses
  4. If the product is deemed not to have a manufacturing defect, but has been damaged because of misuse — we will not replace, only arrange for a credit which you can use with us within 6 months.
  5. You can seek a replacement for the entire purchase or part (s) of the purchase.
  6. Needless to say, we can offer to replace only product(s) purchased on Fashion Trendz.
  7. My product was damaged in transit. What should I do?

At the point of delivery, if the package seems to have been tampered with ie Fashion Trendz tape is broken / missing, please do not accept the order

  1. I want to cancel an order (I have not yet received it).

You can cancel an order in one of two ways

– Call us on +91-000-0000000 /+91-000-0000000

– or write to us on support@fashiontrendz.biz

  1. If you cancel an order by calling us , before the product(s) has been shipped to you, we will refund you the entire amount.
  2. If you cancel an order which has already been shipped to you, you can do one of the following:

– If your product has been shipped but has not yet been delivered, contact Customer Support and inform them of the same.

– If despite informing us, since the package has already left for your address, you receive the product, you can return the product through the same courier (ie do not accept the package)

– If you have received the order, and are now wanting to cancel (ie return the product), then please follow the steps above. We can only process the credit once We have received the product – and it meets the three criteria above

  1. I want to return a product (that I have already received it)
  2. You can return any product that you have received as long as

– customer invoice

– all its original packaging and accessories, including the box, manufacturer’s packaging if any, dustbags, warranty cards, authenticity labels and all other items originally included with the product(s) delivered.

– and is unused / original condition

  1. You need to make sure that you inform us of your intention to return the item to us and ensure that the product(s) reaches us within 15 days of delivery of the product.
  2. How quickly will I get the refund?

15 days from the point that you return the product to us.